USER SUPPORT PROCEDURE

Users of the Banner Financial Aid System should request functional support through the Banner Financial Aid Team. The Banner Financial Aid Team is located in Room 234-B at the System Office of the Board of Trustees at 61 Woodland Street in Hartford, CT. The Team consists of 3 full-time functional staff, 3 full-time technical staff, and 1 part-time user support college representative.

College users with questions or concerns with the Banner Financial Aid System should e-mail their inquiries to the Financial Aid Team at SYS-BannerFinaidHelp.

Users can also call the Banner Financial Aid Help Line at 860.244.7802. If support staff is unavailable to take the call, users should leave a detailed voice mail message. Your voice mail message is also delivered to the BannerFinAidHelp electronic mail Inbox. Staff will respond to your inquiry through the most appropriate medium: electronic mail or telephone.

Questions about User Support services and general questions and concerns about the Banner Financial Aid System may be directed to Tom Bradham directly at tbradham@commnet.edu.

Any perceived problems of a technical nature (i.e. slowness or disconnections) should be reported to your local IT department. Your local IT department will contact the System Data Center (SDC) if they need help resolving the problem.

Banner Financial Aid User Support Protocol

WebDevelopment Request Form

Banner College Codes

Colleges' Security Protocols

Banner, Luminis and Oracle Documentation

Banner Releases and Interdependencies

Banner Self-Service Documents

Non-Prod Self-Service

Self-Service Demo Students

Direct Deposit Demo

Banner ALPH Instance