·     Direct all questions regarding timelines and procedures to your agency Training Approval Officer (TAO). Each  agency has unique policies concerning deadlines, eligibility, and the registration process.

·     Approved registrations will be submitted by your TAO to the In-Service Training Program Coordinator.  Upon receipt of confirmation of seat reservations, TAOs will notify staff and direct you to maps & driving directions.

·     In most cases student names are not submitted with seat requests.  The In-Service Coordinator cannot tell you individually if a seat has been reserved for you!

Attendance & Refund Policies

·     Before registering students must be sure to check their schedules carefully and obtain supervisor’s permission to attend a course.

·     Once seats have been reserved for all classes, withdrawals and course substitutions are not allowed.

·     If for any reason you cannot attend, a substitute from the agency may be sent.  It is the responsibility of the original registrant and the agency Training Approval Officer (TAO) to identify and select the substitute.  Withdrawals or changes to course schedules are not allowed. 

·     Participants must be careful to attend the correct course section and location as assigned.  Additional fees will be charged to agencies when non-registered staff attend courses.

Course Postponements

·     Inclement weather postponements:  Listen to radio and TV stations for individual college closings.  When in doubt call the college in question.  When classes are held students are expected to attend and no refunds or credits will be given for non-attendance.

·     When courses must be postponed due to inlement weather or unexpected instructor illness, Training Approval Officers will be notified by the college offering the course as soon as the college is aware of the situation.  NOTE: College representatives do not have student names or contact information prior to class and cannot contact students individually!

Prerequisites

·     Prerequisites (if any) are included in course descriptions.  For computer courses especially, these are very important!  The learning of all participants is adversely affected by those who are unable to keep pace at the required skill level.   

Textbooks

·     In most cases textbooks are not required.  When they are, a note is included in the course decription and books will be available at an extra cost at the college bookstore. 

Certificate Requirements

·     To earn a certificate of completion, 100% participation is required for classes that meet for one day.  80% participation is required for more lengthy courses, if extenuating circumstances exist (illness, emergencies, etc.).  Each college may set more stringent (100%) attendance requirements for multi-session programs when necessary.

·     Certificates will be issued at the end of each course. Employees who leave at any point before the instructor ends the program will not be given a certificate.

·     CEUs are granted for most In-Service courses and are included on the certificate of completion.  One CEU measures 10 contact hours in class, so a course that includes 30 contact hours will be worth 3.0 CEUs.  Contact hours are measured in clock hours, and do not include lunch or coffee breaks.  In order grant CEUs, each college must collect sufficient student data to track the student on our registration system.