myCommNet Tuneup Information

Pop-up Blocker Help

myCommNet and WebCT Vista use a pop-up blockers installed you will need to disable them. Individualized instructions for turning off most pop-up blockers in use are listed on this page. Bear in mind that if you have multiple pop-up blockers you will need to go through each one and disable every one. Even if a Toolbar is not being displayed, most of them will still block the pop-up. Some of the pop-up blockers will allow the user to open a pop-up window by holding down the Ctrl key while clicking the button. Click here for a list of popup blockers that have instructions on how to disable them shown on this page.

To know if you have toolbars that are not displayed, click View then highlight Toolbars. This should bring up a menu similar to the one shown here.

If there is something listed that does not have a checkmark next to it, all you need to do to make it visible is click on it. Unfortunately, if you have multiple unlisted items clicking on it will also close the box so you will need to once again click View then highlight Toolbars to bring the toolbars menu up again. Repeat this step as often as necessary until all toolbars are visible - you can turn them off later when you are finished. Go through each one and turn off the pop-up blocker.

If you have Norton Internet Security remember that the last step after turning off Norton Internet Security's pop-up blocker is to to either delete your Cache or to Refresh the page while simultaneously holding down the Ctrl & Shift keys to open a non-cached copy of the page.

Common Pop-up Blockers And How To Disable Them

Windows XP Pop-up Blocker Using Internet Explorer

To disable
1. Open Internet Explorer.
2. On the Tools menu, point to Pop-up Blocker, and then click Pop-up Blocker Settings.
3. Choose the Turn Off Pop-up Blocker option.
To allow pop-ups for myCommNet and WebCT Vista
1. From the Internet Explorer tool-bar, Select Tools menu, from the drop down menu, Select Internet Options then Select the Privacy tab (at the bottom of the Privacy window should be a Pop-up Blocker section), Select the Settings button.
2. Add these addresses to the "Address of Website to allow:" http://my.commnet.edu and http://vista.ctdlc.org on separate lines.
3. Select the Add button, then Select the Close button, then Select the OK button.
For more information you can visit: http://www.microsoft.com/windowsxp/using/web/sp2_popupblocker.mspx

AIM Toolbar

AIM Toolbar is often inadvertently installed along with AOL Instant Messenger, an instant messaging software. This Toolbar provides search functionality and interacts with AOL Instant Messenger.

To disable
1. Click on the AIM button on the left end of the Toolbar. This will open the drop-down list.
2. Clicking on the Toolbar Options in the drop-down list will open the "AIM Toolbar Options"
3. Choose the Pop-up Blocker Tab and uncheck the Block Pop-up Windows box.
4. Click the OK button.

Once this is done, the user should be able to open the new window. If you are still unable to log in, you may have more pop-up blockers to identify and disable.

AOL Toolbar

To disable
1. Click Settings on the AOL toolbar.
2. Click Pop-ups in the Essentials tab.
3. Click Off - Do not block any pop-ups
4. Click Apply and OK to close the options window.
To allow pop-ups from myCommNet and WebCT Vista
1. Click Settings on the AOL toolbar.
2. Click Pop-Ups in the Essentials tab.
3. In the Web Pop-Ups tab of the Pop-Up Control Settings window select Allow Web pop-ups from these sites.
4. Add these addresses to the "Address of Website to allow:" http://my.commnet.edu and http://vista.ctdlc.org on separate lines.
5. Click Add.
6. Click Save.
For more information you can visit:
http://help.aol.com/

Earthlink

To disable
1. Click the Protection button on the toolbar.
2. Click Pop-up Blocker then Options.
3. Click Off - Do not block any pop-ups
4. Click Apply and OK to close the options window.
To allow pop-ups from myCommNet and WebCT Vista
1. Click the Protection button on the toolbar.
2. Click Pop-up Blocker then Options.
3. Click Open Allow List
4. Right-click on the first blank line, then type the full address of the sites http://my.commnet.edu and http://vista.ctdlc.org on separate lines and then press <Enter> on your keyboard after typing in each address.
5. Click OK to close the list.
6. Click Apply and OK to close the options window.

For more information you can visit:
http://support.earthlink.net/tutorial/ta/protection/

Firefox

To disable
1. Open the Options window in Firefox.
2. Click on the Web Features icon.
3. Uncheck the Block Pop-up Windows option. Click Apply and OK to close the options window.
To allow pop-ups for myCommNet and WebCT Vista
1. Click Allowed Sites.
2. Add these addresses to the "Address of Website to allow:" http://my.commnet.edu and http://vista.ctdlc.org on separate lines.
3. Click OK.
For more information you can visit:
http://www.mozilla.org/support/firefox/options#webfeatures

Google Toolbar

Google toolbar has two ways that you can turn off the pop-up blocker.

To disable
1. Open the Google Toolbar Options window by clicking on the options button.
2. In the Accessories section click off checkbox next to the pop-up blocker option
To allow pop-ups for myCommNet and WebCT Vista
1. Click Add to whitelist. OR
2. Click on the following button on the toolbar.
For more information you can visit:
http://toolbar.google.com/popup_help.html

Mozilla

Open the Edit toolbar menu and choose the Preferences option.
On the right-hand column, under the Privacy & Security Preferences category, click on the Pop-up Windows topic. (If no sub-categories are visible, double-click on the title Privacy & Security to expand the list.)
You can either de-select the box next to Block unrequested pop-up windows to completely disable the pop-up blocking software, or add myCommNet and WebCT Vista to a list of allowed sites.
To do this, click the Allowed Sites... button, type http://my.commnet.edu and http://vista.ctdlc.org into the text fields (each site in its own text field) and then click the Add. Click OK after typing in each address.
An alternative method of doing this is to browse myCommNet (http://my.commnet.edu), and then click on the Tools toolbar menu. Choose Pop-up Manager and then select the Allow Pop-ups From This Site option.

McAfee Internet Security

point to McAfee Pop-up Blocker
deselect Enable Pop-up Blocker

McAfee also has a feature that allows the user to hold down the Ctrl key while clicking the refresh button which will allow the pop-up to load.

MSN Toolbar

MSN Toolbar is the latest of the toolbars, but is starting to gain popularity. As with Yahoo and Google Toolbars, it allows other features on top of Pop-Up Blocking. Below is the MSN Toolbar:

The following icon is the Pop-up Blocker:

To disable Pop-up Blocking, Click on the Down arrow to the right of the text to bring up the Menu:

Click on Allow Pop-ups.

Norton AntiSpam and Norton Internet Security 2005 And 2006

Norton Internet Security 2005 usually adds a yellow and orange orb icon to your system tray in the Windows taskbar. You may be able to right-click on it and Disable. (see above picture)
Otherwise, click on Start>Programs>Norton Internet Security>Norton Internet Security. In the left hand pane of the Norton Internet Security window click on Norton AntiSpam.
Choose the Status and Settings view under Norton AntiSpam. If settings for Pop-up Blocking display a green checkmark, then Turn Off Pop-up Blocking. To do this, Click on the words Pop-up Blocking.
Click Pop-ups Blocking -> Turn off.
It should now look like this
The last step is to clear your Cache. To do this you can open Tools >Internet Options > click the "Delete Files..." button OR from the page, while simultaneously holding down the Ctrl key & the Shift key use your mouse to press the browsers refresh button.

For more information you can visit:
SymantecSupportSite

Remember that the last step after turning off Norton Internet Security's pop-up blocker is to to either delete your Cache or to Refresh the page while simultaneously holding down the Ctrl & Shift keys to open a non-cached copy of the page.

Norton AntiSpam and Norton Internet Security 2004 and earlier

Norton Internet Security 2004 usually adds a blue and green orb icon to your system tray in the Windows taskbar. You may be able to right-click on it and Disable. (see above image)
Otherwise, click on Start>Programs>Norton Internet Security
In the left hand pane of the Norton Internet Security window choose the Status and Settings view under Norton Internet Security. If Settings for Ad Blocking display a green checkmark, then Turn Off Ad Blocking. To do this, Click on the words Ad Blocking. The Ad Blocking Pane should appear in the right hand pane.
Click Turn Off.
The last step is to clear your Cache. To do this you can open Tools >Internet Options > click the "Delete Files..." button OR from the page, while simultaneously holding down the Ctrl key & the Shift key use your mouse to press the browsers refresh button.

For more information you can visit:
SymantecSupportSite

Pop-up Cop

Another popular Pop-up Blocker, this software is also designed solely for preventing Pop-ups. It installs a toolbar within the browser:

To disable Pop-up Blocking, click on the arrow to the right of the badge and a menu will appear with a list of options:

Click on Disable Pop-up Cop. Once this is done, the user should be able to open the new window. If you are still unable to log in, you may have more Pop-up Blockers to identify and disable.

Pop-up Manager (for Internet Explorer)

Launch a new Internet Explorer browser window and navigate to http://my.commnet.edu
Right-click with your mouse on the small color-coded area in the bottom left corner of your browser window. This bar of color will appear either red or green and is called a "widget".
In the resulting drop-down menu, select the option to Allow Pop-ups from http://my.commnet.edu - this step is to be done for WebCT Vista (http://vista.ctdlc.org) as well.

Note: In order to enable pop-ups on an individual basis, press the Ctrl key while clicking on whatever is initiating the desired pop-up window.

Pop-up Stopper

If you have Pop-up Stopper, an icon will appear in the bottom right hand corner of your screen.

To disable the blocker, right-click on the Pop-up Stopper software icon.
Un-check the checkbox next to Enable pop-up blocking.
You can re-enable the software when you are done with your page.

Safari Web Browser (Macintosh Computers)

Open Safari
Click on the Safari Menu
Uncheck "Block Pop-up Windows"

Starware Toolbar (for Internet Explorer)

To allow pop-ups from myCommNet, launch a new Internet Explorer browser window and navigate to http://my.commnet.edu. Once you are there, click on the Pop-up Blocker button in the Starware Toolbar. Once you do, the toolbar button will change to indicate that pop-ups will now be allowed from myCommNet.
To completely disable the pop-up blocker, click on the arrow next to the Starware logo on the left-hand end of the toolbar. This will display the main menu; select the Preferences... option from the resulting drop-down list. In the message window that appears, uncheck the box to Enable Pop-up Blocker. Click OK to close the window.
Again, these steps need to be performed for WebCT Vista as well (http://vista.ctdlc.org).

Viewpoint Toolbar

Viewpoint Toolbar is often inadvertently installed along with Viewpoint Player, a media player software. This Toolbar provides search functionality and shows snapshots of search results' pages.

Clicking on the word Viewpoint on the right end of the Toolbar will open the drop-down list.

Clicking on the Options Menu in the drop-down list will open the "Viewpoint Toolbar Options". To disable Pop-up Blocking choose the Pop-ups Tab and uncheck the Enable Pop-up Blocker box. Then click the OK button.

Yahoo Toolbar

Probably the most popular toolbar, this program allows several other functions besides Pop-up Blocking. Listed below is how the bar will appear within IE:

To disable Pop-up Blocking, Click on the Down arrow to bring up the Menu:

Un-check the entry Enable Pop-up Blocker.
Yahoo Toolbar

Once this is done, the user should be able to open the window. If you are still unable to log in, you may have more Pop-up Blockers to identify and disable.

Zone Alarm

To disable the pop-up blocker in Zone Alarm Pro:

Open the Zone Alarm program by clicking your Start Button and accessing the Zone Alarm folder under Programs.
Click on Privacy.
Turn off Cookie Control, Mobile Code and Pop-up control.